I just got off an online chat with my website provider. After I disconnected I thought how incredibly well the whole interaction epitomizes the plight of Americans today. Everything is so friggin' complicated. Everybody is so frustrated and it's no damn wonder. See what you think. (By the way, I was trying to be funny at the last but I think he may have misinterpreted me. Whoops!).
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Hi, my name’s Mike. How can I help you?
Mike: Hi! Thank you for contacting Intuit WebSites. My name is Mike. How can I help you today?
Ann: I want to add a Paypal button to sell gift certificates online
Mike: Thank you for waiting. I'll be with you in just a moment.
Ann: Okay
Mike: Do you already have a paypal account?
Ann: Yes
Mike: Great from Sitebuilder click Ecommerce icon at the top
Ann: Do I have to reload sitebuilder every time I use it? I can't figure out how to get into it without downloading it every time.
Mike: Just clicking the icon on your desktop if you're using the downloaded version
Ann: That's funny. Okay.
Mike: You will then click the Ecommerce-->paypal button. The right side will then have a button "Add" to add the product information.
Ann: I can't figure out how to make a drop-down menu because I offer so many different things and also how to set it up to print out a gift certificate. On the PayPal site I can do all that but I can't get the gift certificate to look right and tech support said to have you guys do it. ???
Mike: Our paypal button feature doesn't allow that. You'd have to login to paypal and use their button creator.
Mike: Then it generates html code for the button. After that you can paste it into the html box within Sitebuilder.
Ann: It wanted html code for the gift certificate "logo". That's where I got stuck. That's when tech support said you guys would have to do it.
Mike: Html for the gift certificate?
Mike: It doesn't work like that
Mike: Html is website coding
Ann: Yes. For the logo, otherwise it looked like...I know it's coding.
Mike: But it's an image right?
Ann: It wanted a website to go to to get the logo. Right. An image
Ann: So I called tech support and they said a web designer has to do it.
Mike: Well that is actually incorrect. Sorry for any misinformation.
Mike: Our design team only builds complete websites and not graphics for a logo only.
Ann: How do I give them a website address with my logo on it?
Mike: Give who your website address?
Ann: There is a field into which I was suppose to type a web address "http: etc" for my logo to be added to the gift certificate.
Ann: On paypal.
Mike: Oh ok thanks. So you need to create a page with a link to download or print the gift certificate. Then provide them that page. For instance
www.mywebaddress.com/giftcertificate-50.html Mike: and create a page for each certificate amount.
Ann: Oh, maybe.
Ann: How do I do that only make it only accessible to people who have already paid for a gift certificate?
Ann: And when I clicked on that link it was a website and not a gift certificate.
Mike: Well there's nothing to stop people from printing out 50 or sending the link to friends if they know internet basics.
Mike: When you clicking on what link?
Mike: I'm not sure what link you are referring to.
Ann: The for instance link above.
Mike: That's an example
Ann: I know. Can you tell me how to do this some way?
Mike: You need to create pages with the gift certificates
Ann: How do I do that and not have them look like webpages? How do I make a page that looks like a document?
Ann: So that I can then link to it via paypal to create a button like I want?
Mike: Did you upload the gift certificates to sitebuilder?
Ann: I don't think so.
Mike: Ok so your other option is to upload the gift cert. images into the file manager and then provide that url for paypal.
Ann: Will there be a way to restrict access of that url by other people?
Mike: There is not with our system and that is a complex task to protect the page.
Ann: Suggestions?
Mike: Without advanced web capabilities the best option is paypal. The other option would be our storefront that allows sales of downloadable products. This provides the file download once the person purchases. But same issue, people can print multiples.
Mike: I don't know of a way to not allow more than one printout
Ann: I just went back to Paypal's site and looked again. It didn't want a page with the certificate on it. It wants the logo. Can I create a page with just my logo on it?
Mike: logo=image. So you need to just upload the image. But that's not for the certificate.
Mike: That's the logo at the top of the paypal checkout page to look more custom.
Ann: Okay.
Ann: The field where it asks for the logo says, "http:". That sounds like it wants to go somewhere for the image, not just have me upload it, right?
Mike: It's the url of the image
Mike: You would upload the image into the file manager of Sitebuilder. Then the url would be
http://yourdomain.com/image-file-name.jpg Mike: That's just an example and you would use your domain and file name
Ann: How do I do that?
Mike: Go into the file manager of Sitebuilder and import the image
Mike: Then publish/upload the image
Ann: And then how do I know the web address to give them?
Mike: Check above URL I provided as example
Ann: I know but how will I know what mine is, specifically?
Mike: You use your domain
Mike: Then the file name
Ann: And what else?
Mike: That's all
Ann: mywebaddress.com?
Mike: That's your domain right?
Ann: Yes but if I go to that site I don't just have an image, right?
Ann: Image=logo
Mike: Correct it's an image
Mike: It's not a site
Mike: just the url to the image itself
Mike: That's what paypal requires
Mike: And I said "logo=image" because when they ask for "logo" they just mean the image
Ann: Dude, I know that.
Ann: I just don't understand how I can tell them to go to mywebaddress.com and they're going to go right to this image I upload.
Mike: I am only trying to help you so please do not be rude.
Ann: I'm not trying to be rude. I totally get that you're trying to help but I don't know how to explain it.
Ann: Okay. I'll try it. Thanks.
Mike: Have a great day
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